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Multisite regional telephone care.

F Schwartz1, L Genovese, K Devitt

  • 1Network Telephone Care Program, Bronx Veterans Affairs Medical Center, Bronx, NY 10468, USA.

The Nursing Clinics of North America
|June 29, 2000
PubMed
Summary
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A telephone-care program improved patient outcomes and reduced healthcare visits by providing 24/7 expert nursing advice. Registered nurses accessed medical records for informed decisions, enhancing patient care.

Area of Science:

  • Healthcare Management
  • Nursing Informatics
  • Telehealth

Background:

  • Healthcare systems face challenges with patient access and unnecessary visits.
  • The need for continuous, expert patient support is critical.
  • Integrating technology into nursing practice can improve efficiency.

Purpose of the Study:

  • To evaluate the impact of a regional telephone-care program on patient care.
  • To assess the program's effectiveness in reducing non-urgent clinic and emergency room visits.
  • To determine the role of advanced practice and critical care nurses in telehealth.

Main Methods:

  • Implementation of a multisite, regional telephone-care program.
  • Staffing the program with advance practice and critical care nurses.

Related Experiment Videos

  • Utilizing computerized patient medical records from multiple facilities for real-time decision-making.

    • Main Results:

    • The telephone-care program demonstrated improved patient care.
    • A reduction in unnecessary clinic visits was observed.
    • A decrease in emergency room visits was achieved.

    Conclusions:

    • Telephone-care programs can enhance patient access to expert advice.
    • Telehealth initiatives staffed by experienced nurses can optimize healthcare resource utilization.
    • Real-time access to patient medical records is crucial for effective telehealth interventions.