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Related Experiment Videos

Development and validation of the satisfaction with pharmacist scale.

L Hernández1, C H Chang, D Cella

  • 1School of Pharmacy, University of Puerto Rico, San Juan 00936-5067, USA.

Pharmacotherapy
|July 25, 2000
PubMed
Summary

The Satisfaction with Pharmacist (SWiP) scale effectively measures patient satisfaction with pharmacists in English and Spanish. This validated tool demonstrates reliable psychometric properties for assessing the pharmacist-patient relationship.

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Area of Science:

  • Pharmacy Practice and Pharmaceutical Care
  • Health Outcomes Research
  • Psychometrics

Background:

  • Assessing patient satisfaction is crucial for evaluating the quality of pharmaceutical care.
  • Existing tools may not adequately capture the nuances of the pharmacist-patient relationship across diverse populations.
  • Development of a reliable and valid scale is needed to document pharmacist contributions.

Purpose of the Study:

  • To develop and validate the Satisfaction with Pharmacist (SWiP) scale for assessing patient satisfaction.
  • To evaluate the psychometric properties (reliability and validity) of the SWiP scale in English and Spanish.
  • To establish a tool for documenting the value of the pharmacist-patient relationship.

Main Methods:

  • Seven questions were developed through semistructured input from pharmacy faculty and patients with cancer.

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  • The SWiP scale was administered to 1124 English- and Spanish-speaking patients with cancer or HIV/AIDS.
  • Reliability was assessed using Cronbach's alpha; unidimensionality and construct validity were analyzed with the Rasch rating scale model.

    • Main Results:

    • Cronbach's alpha coefficients were 0.90 for the English version and 0.92 for the Spanish version, indicating high reliability.
    • Rasch analyses confirmed the unidimensionality of the scale and found no item misfit or differential item functioning between languages.
    • The SWiP scale demonstrated reliable and valid psychometric properties in both English and Spanish.

    Conclusions:

    • The SWiP scale is a reliable and valid instrument for measuring patient satisfaction with pharmacists.
    • The scale can be administered easily and used to document the value of the pharmacist-patient relationship.
    • Further evaluation is recommended to determine and document outcomes of pharmaceutical care using the SWiP scale.