Related Experiment Videos
Continuous quality improvement in contract research organizations--managing improvement processes
1Department of Health Policy and Administration, School of Public Health, University of North Carolina at Chapel Hill, North Carolina, USA.
Quality Management in Health Care
|August 18, 2000
Abstract:
The challenge of quality improvement extends beyond traditional service delivery organizations. This article, the second in a two-part series (see QMHC 7:3, Spring 1999, 7-21 for the first part) focuses on training and empowerment, leadership and statistical process control, and the contribution of these factors to the success of CROs in the pharmaceutical and biotechnology industry. The importance of each is presented along with specific illustrations from operating CROs.