The poverty of information systems management in home health agencies: implications for survivability

Home health agencies are increasingly being challenged to cope with economic, financial and clinical pressures. This study examines the extent to which home health agencies have cultivated their information systems as an aid for managing performance and external forces. Colorado and New Mexico home health agencies participated in the research project. The findings indicate that only modest investments have been made by respondents in their information systems. The typical respondent reports a personal computer-based system which addresses some financial reporting data, but which does not emphasize care delivery or contextual factors. The implications of these findings for the survivability of home health agencies are discussed.