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Related Experiment Videos

Evaluation of a mobile crisis program: effectiveness, efficiency, and consumer satisfaction.

R L Scott1

  • 1Georgia Mountains Community Services, Gainesville 30501, USA.

Psychiatric Services (Washington, D.C.)
|September 6, 2000
PubMed
Summary

Mobile crisis programs effectively manage psychiatric emergencies, reducing hospitalizations by 55% and costs by 23%. Both consumers and police officers reported high satisfaction with these mental health services.

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Area of Science:

  • Psychiatry
  • Public Health
  • Emergency Services

Background:

  • Psychiatric emergencies present unique challenges for 911 call centers and law enforcement.
  • Traditional police intervention may not always be the most effective or efficient response for individuals experiencing mental health crises.

Purpose of the Study:

  • To evaluate the effectiveness and efficiency of a mobile crisis program compared to regular police intervention for psychiatric emergencies.
  • To assess consumer and police officer satisfaction with the mobile crisis program.

Main Methods:

  • A retrospective study comparing 73 mobile crisis team interventions with 58 police interventions for psychiatric emergencies.
  • Analysis of demographic characteristics, hospitalization rates, arrest rates, and costs.

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  • Consumer and police officer satisfaction assessed using Likert-type scales.

    • Main Results:

    • Mobile crisis teams managed 55% of cases without hospitalization, significantly higher than the 28% managed by police.
    • No statistically significant difference in arrest rates between the two groups.
    • Mobile crisis services were 23% less costly per case and received positive ratings from consumers and police.

    Conclusions:

    • Mobile crisis programs are effective in reducing psychiatric hospitalizations.
    • These programs offer a cost-effective alternative for managing psychiatric emergencies.
    • Mobile crisis services are well-received by both individuals in crisis and law enforcement personnel.