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Assessing the Coherence of Parents' Short Narratives Regarding their Child Using the Five-Minute Speech Sample Procedure
Published on: September 19, 2019
Development and application of a questionnaire for assessing parent satisfaction with care
A Moumtzoglou1, C Dafogianni, V Karra
1National School of Public Health, Department of Health Services Management, P. & A. Kyriakou Children's Hospital, Athens, Greece. anas1@hol.gr
Summary
A parent satisfaction survey at a children's hospital revealed low overall care quality, particularly in hospital procedures and outpatient services. This data highlights areas for improvement in pediatric healthcare management.
Area of Science:
- Healthcare Management
- Patient Satisfaction Studies
- Quality Improvement in Pediatrics
Background:
- Assessing patient satisfaction is crucial for enhancing healthcare quality.
- Hospitals increasingly use patient feedback for service improvement.
- Limited data exists on parent satisfaction in Greek pediatric settings.
Purpose of the Study:
- To develop and apply a questionnaire for assessing parent satisfaction.
- To establish a tool for improving the quality of care at 'P. & A. Kyriakou' Children's Hospital.
- To provide data-driven feedback for hospital management.
Main Methods:
- A survey was conducted with 240 parents during their children's treatment.
- The study focused on parent satisfaction as the primary outcome measure.
- Data was collected at 'P. & A. Kyriakou' Children's Hospital in Athens, Greece.
Main Results:
- Overall parent satisfaction scored 45/100, significantly lower than the benchmark of 76/100 from a systematic review.
- Satisfaction with hospital procedures was critically low (14/100).
- Outpatient services received low satisfaction (42/100), while inpatient services were rated more favorably (61/100).
Conclusions:
- The findings indicate a need for significant improvements in pediatric care quality.
- Systematic implementation of feedback mechanisms is limited in Greek hospitals.
- Future steps include using this data for hospital improvement and planning further studies on intervention effectiveness.
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