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Updated: Oct 11, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
[Quality and health care reform in Latin America and the Caribbean]
A G Ross1, J L Zeballos, A Infante
1Programa de Organización de Sistemas, Organización Panamericana de la Salud, Washington, D.C. 20037, USA. rossanna@paho.org
Abstract:
Improving the quality of basic health services, together with the search for equity, efficiency, sustainability, and social participation, has been one of the guiding principles of health sector reform initiatives ever since the I Summit of the Americas was held in 1994. This article addresses some basic concepts, examines the status of quality control within health systems and services in Latin America and the Caribbean, and analyzes the most important trends observed in the Region in the establishment of quality assurance programs. Finally, ways of improving and monitoring quality continuously and sustainable are recommended.
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