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The National Outcomes Management Project: a benchmarking collaborative.

N A Dewan¹, A Daniels, G Zieman

¹Center for Quality Innovations & Research, Cincinnati, OH 45219-8048, USA. nick.dewan@uc.edu

The Journal of Behavioral Health Services & Research

|November 9, 2000

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This study introduces benchmarking for improving managed ambulatory behavioral health care quality. It details a collaborative project across 16 sites, demonstrating a novel approach to outcome management and practice innovation.

Area of Science:

Health Services Research
Quality Improvement Science
Behavioral Health Management

Background:

Traditional health care quality assessment relies on structure, process, and outcome measures.
Quality improvement cycles typically involve goal setting, measurement, and feedback.
Benchmarking offers a business strategy for innovation, cost reduction, and quality enhancement in healthcare.

Purpose of the Study:

To present a novel application of benchmarking in managed ambulatory behavioral health care.
To describe a collaborative outcome management project utilizing benchmarking across multiple sites.
To demonstrate a model for improving quality and efficiency in behavioral health services.

Main Methods:

Implementation of a benchmarking strategy within a managed ambulatory behavioral health care setting.

Related Experiment Videos

Development and execution of a collaborative outcome management project.

Data collection and analysis across 16 sites in nine states to evaluate the benchmarking application.

Main Results:

Successful application of benchmarking in a multi-site behavioral health care setting.
Demonstration of a collaborative model for outcome management.
Insights into practice innovations driven by benchmarking in response to cost and quality demands.

Conclusions:

Benchmarking provides a viable and innovative approach to enhance quality in managed ambulatory behavioral health care.
Collaborative outcome management projects can effectively leverage benchmarking for widespread improvement.
This model offers a framework for addressing the dual needs of cost reduction and quality increase in behavioral health services.