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Updated: Jul 22, 2026

Oral Health Assessment by Lay Personnel for Older Adults
Published on: February 2, 2020
The effects of open access on member satisfaction and intentions to remain in an HMO
J E Gamble1, M L Icenogle, N B Bryan
1Department of Management, Mitchell College of Business, University of South Alabama, Mobile, USA.
Abstract:
This study is the first empirical test of the strategic importance of member autonomy and open access in a managed care environment. The model utilized in this study assesses the relative importance of autonomy in selecting specialists (open access), service convenience, value/pricing, and HMO resources on member satisfaction with care and intentions to remain with the HMO.
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