Related Experiment Video
Updated: Aug 11, 2026

Applying an eMASS Customization Program as a Research Tool to Evaluate Consumer Benefits
Published on: September 27, 2019
Does user satisfaction relate to adoption behavior?: an exploratory analysis using CPRS implementation
C R Weir1, R Crockett, S Gohlinghorst
1VA Salt Lake City Health Care System, USA.
Abstract:
User satisfaction is commonly assessed in evaluations of information systems as a proxy for user adoption. However few studies actually report directly assessing the relationship between the two constructs. In this study the relationship between four user satisfaction measures and five adoption behaviors were explored in the context of the implementation of the Veteran's Health Administration Computerized Patient Record System 1.0. Findings suggest that the relationship is modest and depends on the measurement system used. Specifically, direct reports of affect and judgements of specific task efficacy related to behavior more often than usability and a general user satisfaction instrument.
More Related Videos
Related Concept Videos
Surveys
The Anchoring-and-Adjustment Heuristic
Persuasion Strategies
Social Proof
Stereotype Content Model
Observational Studies
There are three types of observational studies – Prospective, retrospective, and cross-sectional.
Prospective Study
Prospective studies, also known as longitudinal or cohort studies, are carried out by collecting future data from groups sharing similar characteristics. One example of...

