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Related Experiment Videos

Changing work systems.

C Clegg1, C Axtell, M Older

  • 1Institute of Work Psychology, University of Sheffield, Sheffield, S10 2TN, UK.

Journal of Human Ergology
|December 16, 2000
PubMed
Summary
This summary is machine-generated.

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Most information technology (IT) investments fail due to neglecting human and organizational factors. Practical tools are needed to integrate these concerns into IT development and implementation for better performance.

Area of Science:

  • Work Psychology
  • Information Technology (IT) Integration
  • Organizational Behavior

Background:

  • Many information technology (IT) investments do not achieve their performance objectives.
  • Failure is often due to overlooking human and organizational factors, not technical issues.
  • Companies frequently neglect to redesign work and jobs for effective IT use.

Purpose of the Study:

  • To identify practical methods for incorporating human and organizational concerns in IT development and use.
  • To explore the performance of IT investments through survey and case study evidence.
  • To develop theoretically derived tools for managing IT integration.

Main Methods:

  • Review of survey data and detailed case studies on IT performance.

Related Experiment Videos

  • Analysis of human and organizational aspects in new information technologies.
  • Development of a portfolio of tools for organizational design, job design, and task allocation.

    • Main Results:

    • Most IT investments fail to meet performance goals.
    • Reasons for failure are rarely technical; human and organizational factors are key.
    • Users often lack influence in system development, and senior management engagement is insufficient.

    Conclusions:

    • Effective IT implementation requires prioritizing human and organizational factors.
    • The development and use of practical tools can aid managers in integrating IT.
    • Further development and international collaboration are needed for better IT integration strategies.