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Why do older workers have problems with technology?

T Stewart1

  • 1System Concepts, 2 Savoy Court, Strand, London WC2R 0EZ, UK.

Journal of Human Ergology
|December 16, 2000
PubMed
Summary
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Older workers face technology challenges due to unlearning, age-related declines, and design flaws. Effective technology design must accommodate diverse user abilities and experiences for all workers.

Area of Science:

  • Ergonomics
  • Human-Computer Interaction
  • Aging Studies

Background:

  • Older workers often encounter difficulties adapting to new technologies.
  • Accumulated experience can create barriers to learning new systems.
  • Age-related physiological and cognitive changes can impact performance.

Purpose of the Study:

  • To explore the reasons behind technology adoption challenges in older workers.
  • To identify factors contributing to the difficulties older adults face with technology.
  • To highlight the role of design in user-technology interaction for aging populations.

Main Methods:

  • Review of ergonomic principles and practitioner experience.
  • Analysis of anecdotal evidence from real-world work settings.

Related Experiment Videos

  • Examination of user-centered design failures and successes.

    • Main Results:

    • Older workers may need to 'unlearn' previous methods.
    • Declines in sensory, motor, and cognitive functions are common.
    • User resistance can stem from fear of errors and established preferences.
    • Designers frequently fail to consider diverse user needs and test with real users.

    Conclusions:

    • Technology design must account for a broad range of user abilities, including those of older adults.
    • Addressing the needs of older users in design is crucial for inclusive technology.
    • Improving technology design for older workers benefits all users.