Bridging the gap: how to build and implement an organization-wide competency-based performance system. Part II

How does an agency develop and implement a competency-based performance system that is flexible and adaptable to changing government and regulatory expectations? With fewer resources and less time, how can home care nurse managers and agency executives comply with all of these external regulations and still run day-to-day operations? The following ideas build on the first portion of this article (October 2000 CARING) and will help agencies meet this challenge.