Automaker's mapping technique shines light on hospital troubles

Use automaker's rapid redesign technique to get care to patients sooner. Discover how Big Three automaker DaimlerChrysler Corp. is teaching hospitals and HMOs to simplify clinical and administrative processes. Computerization isn't the only--or always the best--path to improvement, DaimlerChrysler efficiency experts say. Little changes with big impact become obvious when organizations look at their processes in the right light.