Search research articles

ABOUT JoVE

Overview Leadership Blog JoVE Help Center

AUTHORS

Publishing Process Editorial Board Scope & Policies Peer Review FAQ Submit

LIBRARIANS

Testimonials Subscriptions Access Resources Library Advisory Board FAQ

RESEARCH

JoVE Journal Methods Collections JoVE Encyclopedia of Experiments Archive

EDUCATION

JoVE Core JoVE Business JoVE Science Education JoVE Lab Manual Faculty Resource Center Faculty Site

Terms & Conditions of Use

Search research articles

Related Experiment Videos

When does a complaint become a grievance? Part 1.

¹Brown-Spath Associates, Forest Grove, OR, USA.

Hospital Peer Review

|February 24, 2001

Summary

New hospital regulations require patient grievance processes, but lack a clear definition of "grievance." This ambiguity in the Conditions of Participation (CoPs) hinders effective implementation for patient feedback and hospital accountability.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by

Same author

Lower Limbs Venous Kinetics and Consequent Impact on Drainage Direction.

Journal of vascular surgery. Venous and lymphatic disorders·2016

Same author

CHIVA strategy in chronic venous disease treatment: instructions for users.

Phlebology·2014

Same author

[Interdisciplinary AWMF guideline for the treatment of primary antibody deficiencies].

Klinische Padiatrie·2012

Same author

Hereditary angioedema (HAE) in children and adolescents--a consensus on therapeutic strategies.

European journal of pediatrics·2012

Same author

Recommended indications for the administration of polyclonal immunoglobulin preparations.

Acta clinica Belgica·2011

Same author

[Clinical facets of hereditary angioedema among Swiss patients].

Praxis·2010

Area of Science:

Healthcare Administration
Regulatory Compliance
Patient Advocacy

Background:

The Health Care Financing Administration (HCFA) introduced new Conditions of Participation (CoPs) for hospitals.
These regulations mandate that hospital governing boards establish clear patient grievance procedures.

Purpose of the Study:

To analyze the implications of the HCFA's new Conditions of Participation (CoPs) regarding patient grievance processes.
To highlight the ambiguity in the definition of "grievance" within the CoPs and its impact on hospital compliance.

Main Methods:

Review of the Health Care Financing Administration's Conditions of Participation (CoPs).
Analysis of regulatory language pertaining to patient feedback and grievance mechanisms.

Main Results:

The CoPs require hospitals to have a defined patient grievance process.
The term "grievance" is not explicitly defined in the current CoPs, leading to regulatory uncertainty.

Conclusions:

The lack of a precise definition for "grievance" in the CoPs creates ambiguity for hospitals.
Clearer definitions are needed to ensure effective implementation of patient grievance procedures and feedback systems.

Related Experiment Videos