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Demanding healthcare.

A Mark1, D Pencheon, R Elliott

  • 1Middlesex University Business School, Hendon, UK. a.mark@mdx.ac.uk

The International Journal of Health Planning and Management
|February 24, 2001
PubMed
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Strategies to manage healthcare demand in the UK and USA require broader interdisciplinary insights beyond economics and public health. Understanding patient choice and fear is key to demand management in healthcare.

Area of Science:

  • Healthcare Management
  • Health Services Research
  • Interdisciplinary Studies

Background:

  • Healthcare demand management strategies are evolving in the UK and USA.
  • Traditional approaches in economics and public health are insufficient for full understanding.
  • The growth of telephone helplines and triage systems exemplifies new demand management tactics.

Purpose of the Study:

  • To compare the development of healthcare demand management strategies in the UK and USA.
  • To explore the role of increased patient choice and reduced fear in managing healthcare demand.
  • To highlight the need for incorporating organizational and consumer behavior insights.

Main Methods:

  • Comparative analysis of UK and USA healthcare demand management strategies.

Related Experiment Videos

  • Case study of telephone helplines and computer-based decision support systems for triage.
  • Exploration of organizational and consumer behavior theories.

    • Main Results:

    • Identified convergence in approaches and outcomes between the UK and USA.
    • Demonstrated the potential of increasing choice and alleviating fear to reduce demand.
    • Highlighted the limited exploration of healthcare demand as a management area in both countries.

    Conclusions:

    • Healthcare demand management necessitates a multidisciplinary approach, integrating organizational and consumer behavior.
    • Telephone triage and decision support systems offer avenues for managing patient choice and fear.
    • Healthcare demand remains a significantly under-researched area in both the UK and USA.