Related Experiment Video
Updated: Oct 9, 2026

Task Interruption and Resumption Paradigm for Testing the Activation and Pursuit of an Abstract Thinking Goal
Published on: April 18, 2017
A method for mediating conflict among different mindsets
1Department of Human and Organization Development, Vanderbilt University, USA. keyassocs@mindspring.com
Abstract:
The tacit values of quality include tapping the creative potential of people, valuing their ideas equally, and viewing work as process--a series of steps that combine people, resources, and activities to produce a certain outcome. Mediation is a process that brings to the surface the creative thinking of people when differences, or conflict, exist among them. Mediation has the advantage--over arbitration, counseling, or negotiation--of seeking win-win outcomes that try to optimize the interests of all parties. This article seeks to provide healthcare leaders with a set of skills and concepts that will enable them to work through differences and achieve common ground. The mediation process, the characteristics of the ideal mediator, and the proper environment in which to conduct the dialogue are described. Lessons learned on how to creatively manage differing mindsets are enumerated.
Related Concept Videos
Frustration and Conflict: Approach-Approach, Approach-Avoidance
One common type of conflict is the Approach–Approach Conflict. In this case, a person faces two desirable options,...
Cognitive Dissonance
Robbers Cave
The Scientific Method
Groupthink
Frustration and Conflict: Avoidance-Avoidance, Double-Approach Avoidance
