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Interpersonal conflict and sarcasm in the workplace.

K R Calabrese1

  • 1Department of Social Policy, Empire State College.

Genetic, Social, and General Psychology Monographs
|February 24, 2001
PubMed
Summary

Workplace personality traits influence conflict and anger responses to sarcasm. Understanding group personality composition can help predict and mitigate workplace anger triggers, fostering a more harmonious environment.

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Area of Science:

  • Psychology
  • Organizational Behavior
  • Workplace Dynamics

Background:

  • Workplace violence and aggression are prevalent issues in the American workforce.
  • Understanding the psychological underpinnings of conflict predisposition is crucial for improving work environments.

Purpose of the Study:

  • To explore personality traits linked to increased sarcasm and anger in response to workplace sarcasm.
  • To identify factors contributing to workplace anger and predict sarcasm trigger points.

Main Methods:

  • Utilized the Keirsey Temperament Sorter to assess departmental temperament.
  • Administered a custom sarcasm survey to measure sarcasm frequency and anger responses.
  • Analyzed angry reactions to sarcasm directed at job performance, personal life, behavior, and appearance.

Main Results:

  • Identified specific personality traits associated with higher sarcasm use and anger.
  • Found that anger reactions varied based on the target of the sarcasm (job, personal life, etc.).
  • Highlighted the predictive power of group personality composition on sarcasm-induced anger.

Conclusions:

  • Workplace anger is multifactorial, influenced by organizational culture, leadership, stress, and personality.
  • Homogeneous personality compositions within workgroups, influenced by profession and hiring, can impact anger triggers.
  • Predicting and managing workplace anger is possible by understanding personality dynamics and sarcasm triggers.

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