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Intimacy and the telephone.

D Skinner1

  • 1Hospice of Northern Virginia, Arlington, Virginia, USA. denises@hospiceofnva.org

Caring : National Association for Home Care Magazine
|February 24, 2001
PubMed
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Hospice care can build intimacy with patients and families over the phone. This approach blends home care and telephone triage for successful patient interactions and continuity of care.

Area of Science:

  • Palliative Care
  • Nursing Practice

Background:

  • Hospice care traditionally involves physical touch for patient comfort and connection.
  • Remote patient care models present challenges in establishing patient-provider intimacy.

Purpose of the Study:

  • To explore how telephone triage can foster intimacy in hospice care.
  • To demonstrate the successful integration of home care and triage practices.

Main Methods:

  • Utilized telephone triage within a hospice setting.
  • Integrated home care principles into remote patient interactions.
  • Focused on communication strategies to build rapport.

Main Results:

  • Established intimacy with patients and caregivers despite the absence of physical touch.

Related Experiment Videos

  • Achieved continuity of care through consistent communication.
  • Facilitated successful patient and family interactions via telephone.

    • Conclusions:

    • Telephone triage can be an effective method for building intimacy in hospice care.
    • Blending home care and triage practices ensures continuity and positive patient outcomes.
    • Remote communication strategies are vital for successful hospice patient and family engagement.