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Intimacy and the telephone
1Hospice of Northern Virginia, Arlington, Virginia, USA. denises@hospiceofnva.org
While the opportunities for touch are absent, the opportunities for intimacy with an individual patient and caregiver are not, thanks to Hospice of Northern Virginia's telephone triage department. Achieving this intimacy across telephone lines is not happenstance; rather, it is a careful blending of home care and triage practice. The result is continuity of care and successful patient/family interactions.
While the opportunities for touch are absent, the opportunities for intimacy with an individual patient and caregiver are not, thanks to Hospice of Northern Virginia's telephone triage department. Achieving this intimacy across telephone lines is not happenstance; rather, it is a careful blending of home care and triage practice. The result is continuity of care and successful patient/family interactions.