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Identifying indicators of laboratory management performance: a multiple constituency approach.
J Zinn1, A Zalokowski, L Hunter
1Program in Healthcare Management, Department of Risk, Insurance and Healthcare Management, School of Business and Management, Temple University, Philadelphia, Pennsylvania, USA.
Health Care Management Review
|March 10, 2001
Summary
Laboratory management faces challenges like cost control and restructuring. This study used the Delphi method to find key performance indicators for labs from stakeholder perspectives.
Area of Science:
- Healthcare Management
- Laboratory Science
- Performance Measurement
Background:
- Laboratory management faces increasing pressures from cost control, managed care, and health system integration.
- Effective performance evaluation is crucial for laboratories to meet evolving expectations.
- Identifying relevant performance indicators is essential for strategic laboratory management.
Purpose of the Study:
- To identify effective measures for evaluating laboratory management performance.
- To apply the Delphi panel method for achieving consensus on these measures.
- To determine key indicators of laboratory performance from stakeholder viewpoints.
Main Methods:
- Utilized the Delphi panel method to gather expert consensus.
- Focused on identifying indicators of laboratory performance.
- Incorporated perspectives from key constituencies within the healthcare system.
Main Results:
- The Delphi method facilitated consensus on measures of laboratory effectiveness.
- Specific indicators for laboratory performance were identified.
- Stakeholder perspectives were successfully integrated into the indicator selection process.
Conclusions:
- The Delphi method is a viable approach for establishing consensus on laboratory performance measures.
- Effective laboratory management requires clearly defined and stakeholder-validated performance indicators.
- Addressing challenges in laboratory management necessitates robust evaluation metrics.
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