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Related Experiment Videos

Human resources. Lean on me.

C Allen1

  • 1Leeds Community and Mental Health Services Teaching Trust.

The Health Service Journal
|March 28, 2001
PubMed
Summary
This summary is machine-generated.

A dedicated staff support coordinator role in a community trust successfully reduced staff absence. This pilot program provided confidential interviews and mediation, proving highly beneficial for employee well-being.

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Area of Science:

  • Occupational Health
  • Healthcare Management
  • Human Resources

Background:

  • Staff absence poses significant challenges to healthcare service delivery and operational efficiency.
  • Proactive employee support systems are crucial for maintaining a healthy and productive workforce in community trusts.

Purpose of the Study:

  • To evaluate the impact of a full-time staff support coordinator on employee absence rates.
  • To assess staff reception and utilization of a confidential support service.
  • To explore the role of the coordinator in conflict mediation.

Main Methods:

  • Implementation of a pilot program with a dedicated, full-time staff support coordinator within a community trust.
  • Provision of confidential, one-on-one interviews for staff seeking support.

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  • The coordinator also served as a mediator in interpersonal staff conflicts.

    • Main Results:

    • A reduction in staff absence was observed during the two-year pilot period.
    • The staff support service was positively received by employees.
    • The majority of staff utilizing the service required no more than two confidential sessions.

    Conclusions:

    • Appointing a full-time staff support coordinator is an effective strategy for reducing employee absence in community trusts.
    • Confidential support and mediation services are valuable resources for enhancing staff well-being and workplace harmony.