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Improving access to clinical offices
C M Kilo1, P Triffletti, C Tantau
1Institute for Healthcare Improvement, 2310 NE Regents Drive, Portland, OR 97212, USA. ckilo@ihi.org
The Journal of Medical Practice Management : MPM
|March 31, 2001
Abstract:
Optimal access to office care requires a detailed understanding of a practice's capacity to provide care and demand for services. Once capacity and demand are known, they can be effectively managed to provide care today for those needs that arise today. Such a system of "open access" benefits clinicians and patients alike. This article describes specific steps a practice can take to achieve open access.