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The impact of health insurance plan type on satisfaction with health care
1Department of Decision Sciences, School of Business, East Carolina University, Greenville, North Carolina, USA.
Abstract:
Because many previous studies of satisfaction with health care used unreliable measures, failed to consider all major health care plan choices, or did not include a broad population, this study used a reliability-tested multi-item instrument on individuals in HMO, PPO, and fee-for-service insurance plans who were randomly drawn from a national population. The findings regarding satisfaction were that differences existed among the plan members' satisfaction on the dimensions of access to care, availability of resources, and financial aspects of care.
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