Rooting out health care discrimination: it's not just the right thing to do

Delivering high-quality health care equally to all patients may be a matter of common decency, but unfortunately, it's not always common practice. Discrimination in health care can open organizations to serious legal problems and cause patient satisfaction scores to plummet. This month's cover article details some concrete steps you can take to root out discrimination in your organization--whether you know you have a problem or simply suspect you might.