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A better gauge of corporate performance
1doweber@kilasprings.net
Health Forum Journal
|May 25, 2001
Abstract:
Traditional methods of measuring organizational value aren't working very well. Instead, an organization's viability should be gauged from four perspectives, according to Robert S. Kaplan and David P. Norton, co-creators of the Balanced Scorecard. These perspectives--financial strength, customer service and satisfaction, internal operating efficiency, and learning and growth--become the underpinnings of a "balanced" tool with which leaders can assess corporate performance in the knowledge-based marketplace.
Related Concept Videos
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The Pareto chart is named after the Italian economist Vilfredo Pareto, who described the Pareto...
The Pareto chart is named after the Italian economist Vilfredo Pareto, who described the Pareto...
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As a first step, the hypothesis (null and alternative) concerning the claim about...
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As a first step, the hypothesis (null and alternative) concerning the claim about...
01:14Standard Deviation of Calculated Results
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A broad Gaussian distribution curve has a wider standard deviation, representing a data set with...
A broad Gaussian distribution curve has a wider standard deviation, representing a data set with...
01:20Actuarial Approach
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01:29Application of Differentiation to Business
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