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Related Experiment Videos

Got curiosity?

J Flower1, P Guillaume

  • 1bbear@well.com

Physician Executive
|June 5, 2001
PubMed
Summary
This summary is machine-generated.

Understanding organizational decision-making requires separating actual experiences from post-hoc rationalizations. Curiosity and keen observation are essential management tools for uncovering hidden processes and improving experiences.

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Area of Science:

  • Organizational Behavior
  • Cognitive Science
  • Management Science

Background:

  • Contemporary decision-making models indicate a divergence between actual choices and subsequent justifications.
  • Organizations often obscure their true decision-making processes, complicating management.
  • Effective management necessitates a deeper understanding beyond surface-level narratives.

Purpose of the Study:

  • To explore the discrepancy between actual decision-making processes and retrospective storytelling in organizations.
  • To highlight the role of curiosity as a critical management tool.
  • To advocate for a management approach centered on observing and understanding stakeholder experiences.

Main Methods:

  • Analysis of current scientific models of decision-making.

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  • Conceptual exploration of organizational decision-making dynamics.
  • Emphasis on the practice of separating observation from narrative construction.

    • Main Results:

    • Decision-making is often a hidden process, distinct from the narratives created to explain it.
    • Curiosity enables managers to uncover the "real" experiences of individuals within an organization.
    • Focusing on "what we notice" versus "the story we tell" reveals meaningful insights.

    Conclusions:

    • The essential act of management involves attentive observation and a willingness to confront reality without looking away.
    • Cultivating curiosity is key to understanding and improving organizational decision-making and stakeholder experiences.
    • Managers should prioritize noticing and analyzing the actual experiences of employees, customers, and physicians.