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Related Experiment Videos

A telephone needs assessment for potential high utilizers.

G R Parkerson1, H S Bell, J B Albright

  • 1Department of Community and Family Medicine, Duke University Medical Center, Durham, NC 27710, USA. parke001@mc.duke.edu

Family Medicine
|June 20, 2001
PubMed
Summary

Many high-risk patients are open to telephone interventions for their healthcare needs. Further research is needed to confirm if these programs can effectively improve health service utilization.

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Area of Science:

  • Healthcare Management
  • Patient Support Programs
  • Health Services Research

Background:

  • Identifying patients at high risk for healthcare utilization is crucial for resource allocation.
  • Patient-reported health-related quality of life (HRQOL) can be an indicator of high healthcare needs.

Purpose of the Study:

  • To assess the needs of patients at high risk for healthcare utilization.
  • To determine the most responsive intervention type for these patients.

Main Methods:

  • A structured telephone interview was conducted with high-risk family practice patients.
  • Risk was determined by HRQOL, age, and gender.
  • Interviews focused on health problems, healthcare difficulties, and potential help programs.

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Main Results:

  • Patient-reported issues included communication/logistics (43.9%), facility limitations (26.3%), and financial concerns (26.3%).
  • Nearly half (45.8%) of the highest-risk patients were willing to join telephone-based help programs.
  • Patient-reported problems aligned with provider assessments.

Conclusions:

  • Telephone interventions show promise for supporting high-risk patients.
  • Further studies are required to evaluate the effectiveness of telephone interventions in managing health service utilization.