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The effect of an enhanced employee assistance program (EAP) intervention on EAP utilization.

G A Zarkin¹, J W Bray, G T Karuntzos

¹Research Triangle Institute, Research Triangle Park, North Carolina 27709, USA. gaz@rti.org

Journal of Studies on Alcohol

|June 21, 2001

Summary

An enhanced employee assistance program (EAP) intervention successfully increased EAP utilization across all employee groups, particularly for women and minorities. This inclusive outreach approach proved cost-effective and beneficial for diverse workforces.

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Area of Science:

Occupational Health
Workplace Psychology
Program Evaluation

Background:

Traditional employee assistance programs (EAPs) often have outreach materials primarily targeting white men.
There is a need to enhance EAP accessibility and utilization among diverse employee populations, including women and minorities.
Workplace alcohol-related and other problems require accessible and inclusive support services.

Purpose of the Study:

To evaluate the effectiveness of an enhanced employee assistance program (EAP) intervention in increasing EAP utilization.
To determine if enhanced EAP outreach services, inclusive of women and minorities, improve overall EAP engagement.
To assess the impact of tailored EAP materials on diverse employee groups.

Main Methods:

Development of an enhanced EAP intervention with comprehensive outreach services.
Implementation across two primary and 16 newly contracted worksites (intervention sites).
Utilized time series data from 1991-1998, comparing intervention sites with 107 comparison worksites.

Main Results:

The enhanced EAP intervention led to a 58% increase in cases among women and minorities.
Utilization by white male cases increased by 45%.
Overall EAP utilization saw a 53% increase across all employees.

Conclusions:

The enhanced EAP intervention is a cost-effective method to boost EAP utilization among all employees.
Inclusive outreach and materials successfully increased EAP engagement for women and minority employees.
EAP services can be adapted to appeal to diverse demographics without negatively impacting utilization by majority groups.