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Updated: Oct 6, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Question of 'patients' versus 'clients'
M J Ramdass1, V Naraynsingh, D Maharaj
1Department of Surgery, University of the West Indies, General Hospital, Port-of Spain, Trinidad, West Indies. jramdass@tstt.net.tt
Abstract:
Our study showed that of the 300 consecutive people interviewed at the General Hospital at Port-of-Spain, Trinidad, most persons (80%) preferred to be called 'patients' as opposed to 7% choosing the term 'client' and 6% opting for the term 'customer'. This proves our hypothesis that in the developing world people prefer to maintain the doctor-patient relationship and leave the word 'client' and 'customer' for the businessman.
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