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Patients' satisfaction with the staff function in an emergency department
U Sandovski1, H Salman, M Bergman
1Emergency Department, Rabin Medical Center, Petah Tiqva, Israel.
Summary
Morning emergency department (ED) staff demonstrated greater efficiency compared to evening/night shifts. Patients reported high satisfaction with ED staff across all shifts, despite differences in operational metrics.
Area of Science:
- Emergency Medicine
- Healthcare Management
Background:
- Patient satisfaction is a key indicator of healthcare quality.
- Assessing emergency department (ED) staff performance across different shifts is crucial for optimizing patient care.
Purpose of the Study:
- To compare patient satisfaction with the functional capacity and attitude of permanent ED staff during morning versus evening/night shifts.
- To evaluate operational efficiency metrics between morning and evening/night ED shifts.
Main Methods:
- A satisfaction questionnaire was administered to 285 patients treated in a community hospital's ED.
- Patient waiting times, number of laboratory examinations, and mean ED staying time were analyzed.
- Data were compared between morning and evening/night shifts.
Main Results:
- Morning shift waiting times were comparable to evening/night shifts.
- Laboratory examinations were significantly higher during evening/night shifts.
- Mean ED staying time was 23% shorter during the morning shift.
- Patients reported high overall satisfaction with ED staff in both time periods.
Conclusions:
- Permanent ED staff exhibit greater efficiency during morning hours compared to evening/night shifts.
- Despite efficiency differences, patient satisfaction remains high across all shifts.
- Findings suggest potential areas for improving evening/night shift operations in the ED.