Support from others and efficacy of volunteer ombudsmen in long-term care facilities

The work of the ombudsman has been described as the most difficult in the field of aging. Hypotheses about support from ten sources, relationships with peers, and efficacy were tested using questionnaire data from 607 volunteer ombudsmen in nursing facilities. Support from facility administrators and residents contributed to efficacy whereas help from other volunteers had a negative effect. Committed peers, however, facilitated the perception of a job well done. Efficacious ombudsmen believed their needs were taken into account suggesting the importance of caring for volunteers who in turn care for others.