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The EFQM excellence model is useful for primary health care teams
J Gené-Badia1, G Jodar-Solà, E Peguero-Rodríguez
1Divisió d'Atenció Primària, Institut Català de la Salut, C/Gran Via de les Corts, Catalanes, 587, 08007 Barcelona, Spain.
Background:
Primary care teams are facing an increased need to develop quality programmes at local level. GPs must lead this process and promote a positive organizational culture if they want to achieve and maintain a continuous improvement of the service.
Objective:
The aim of the present study was to test the applicability and reliability of the European Foundation for Quality Management (EFQM) excellence model self-assessment questionnaire in a primary health care organization.
Method:
A cross-sectional study was carried out of the EFQM questionnaire to compare the scores achieved by a primary health care team in Spain caring for 42 000 inhabitants using internal self-assessment with the scores achieved by professional management auditors through an external audit.
Results:
The scores of each criterion achieved by self-evaluation are similar to or lower than those assessed by the external evaluation. There is agreement in the areas suitable for improvement.
Conclusions:
The experience proves the applicability of the EFQM excellence model for primary health care teams and its reliability, at least when the team undergoing self-assessment know they are going to be re-evaluated. There is high concordance in the identification of areas for improvement.
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