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Re-engineering pharmaceutical care: towards a patient-focused care approach.
1European Centre for TQM, University of Bradford, Bradford, UK.
Summary
Hospital pharmacists can enhance patient care by integrating patient-focused care and pharmaceutical care principles. Implementing process re-engineering optimizes workflows, increasing pharmacist time for direct patient services and improving overall healthcare quality.
Area of Science:
- Pharmacy Practice
- Healthcare Management
- Systems Improvement
Background:
- Hospital pharmacists face challenges amid healthcare reform.
- Integrating patient-focused care and pharmaceutical care offers a pathway for pharmacy role redesign.
- Business concepts like process re-engineering can drive significant performance improvements.
Purpose of the Study:
- To explore the redesign of hospital pharmacy roles.
- To demonstrate how patient-focused care and process re-engineering can be combined.
- To improve the quality of patient care through systems enhancement.
Main Methods:
- Adoption of patient-focused care principles within hospital pharmacy departments.
- Implementation of process re-engineering as a change management strategy.
- Analysis of transitions aimed at increasing pharmacist time for pharmaceutical care delivery.
Main Results:
- Pharmacy departments can transition to patient-focused care models.
- Process re-engineering facilitates dramatic improvements in performance measures.
- Restructuring increases the time pharmacists dedicate to providing pharmaceutical care.
Conclusions:
- Combining patient-focused care and process re-engineering enhances hospital pharmacy services.
- Systems improvement through these strategies leads to better patient outcomes.
- Redesigning pharmacy roles is crucial for adapting to evolving healthcare landscapes.