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Interviewing and counseling skills. Techniques for their evaluation
Journal of the American Dietetic Association
|June 1, 1975
Summary
Evaluating complex health professional skills like interviewing and counseling is challenging. New methods using defined criteria and standardized patient actors improve assessment reliability and consistency.
Area of Science:
- Health Professions Education
- Medical Assessment
- Interpersonal Skills Evaluation
Background:
- Traditional health professional assessments focus on knowledge and cognitive skills.
- Evaluation of complex interpersonal skills, such as interviewing and counseling, remains underdeveloped in national examinations.
- Challenges include defining criteria, developing reliable observation procedures, standardizing evaluations, and setting proficiency standards.
Purpose of the Study:
- To review the progress and challenges in evaluating interviewing and counseling skills for health professionals.
- To explore the development of standardized assessment methods for these complex skills.
- To consider the relevance of these skills for dietitians.
Main Methods:
- Defining specific behaviors for acceptable and unacceptable interviewing and counseling skills.
- Utilizing interaction analysis techniques for accurate behavior recording.
- Employing standardized patient actors to ensure consistent testing conditions.
Main Results:
- Progress has been made in defining criteria and developing interaction analysis techniques.
- Standardized patient actors have enabled reliable and equivalent testing conditions.
- Research is ongoing into the efficacy of simulation-based assessments (paper-and-pencil, audiovisual).
Conclusions:
- Defining specific behaviors is key to evaluating interviewing and counseling skills.
- Standardized assessment procedures, including the use of actors, enhance reliability.
- Further research is needed on establishing proficiency standards and the specific application to fields like dietetics.