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Related Experiment Videos

Patient expectations for pain medication delivery.

D E Fosnocht1, E R Swanson, P Bossart

  • 1Division of Emergency Medicine, University of Utah, Salt Lake City, UT 84132, USA. davefosnocht@home.com

The American Journal of Emergency Medicine
|September 14, 2001
PubMed
Summary
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Emergency department patients expect pain medication within 23 minutes but wait 78 minutes. Meeting pain relief needs significantly boosts patient satisfaction with emergency care.

Area of Science:

  • Emergency Medicine
  • Pain Management
  • Patient Satisfaction

Background:

  • Effective pain management is crucial in emergency departments (EDs).
  • Patient expectations regarding pain medication delivery times are often unmet.
  • Assessing satisfaction requires understanding the correlation between pain relief and wait times.

Purpose of the Study:

  • To evaluate emergency department (ED) patient expectations for pain medication delivery.
  • To correlate patient satisfaction with the fulfillment of pain relief needs.
  • To analyze the discrepancy between expected and actual pain medication wait times.

Main Methods:

  • Prospective survey of 458 patients presenting to the ED with pain.
  • Data collection on patient-reported reasonable wait times for pain medication.

Related Experiment Videos

  • Measurement of actual time to pain medication delivery and patient satisfaction levels.

    • Main Results:

    • Patients expected a mean wait of 23 minutes for pain medication, but actual delivery averaged 78 minutes.
    • Only 45% of patients received pain medication, and 70% reported their pain relief needs were met.
    • Patient satisfaction was significantly higher (83 mm) when pain relief needs were met compared to when they were not (51 mm).

    Conclusions:

    • Emergency department patient expectations for rapid pain medication delivery are not being met.
    • Timely administration of pain medication is essential for improving patient satisfaction in the ED.
    • Addressing the gap between expected and actual wait times is critical for enhancing the ED patient experience.