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Measuring resident satisfaction in residential aged care
1School of Public Health, Curtin University of Technology, Perth, Western Australia, Australia.
The Gerontologist
|September 28, 2001
Summary
This study validated the Resident Satisfaction Questionnaire (RSQ) and developed a short-form version for aged care facilities. The validated RSQ is a reliable tool for assessing resident satisfaction across six key factors.
Area of Science:
- Gerontology
- Health Services Research
- Psychometrics
Background:
- Assessing resident satisfaction is crucial for quality improvement in residential aged care.
- Existing instruments may require validation or refinement for specific contexts.
Purpose of the Study:
- To evaluate the psychometric properties (factor structure, reliability, validity) of the Resident Satisfaction Questionnaire (RSQ).
- To develop a concise, short-form RSQ suitable for routine use in residential aged care settings.
Main Methods:
- A cross-sectional survey design was employed.
- Stratified random sampling selected 70 residential aged care facilities in Western Australia.
- Exploratory and confirmatory factor analyses were performed on data from 1,146 residents.
Main Results:
- The RSQ demonstrated reliability, validity, and contextual relevance for assessing resident satisfaction.
- Resident satisfaction was identified as a multidimensional construct with six factors: Room, Home, Social Interaction, Meals Service, Staff Care, and Involvement.
- The instrument is user-friendly for residents in aged care.
Conclusions:
- A 24-item short-form RSQ was developed based on the six-factor model.
- This short-form RSQ is suitable for regular monitoring of resident satisfaction.
- The tool can support quality improvement initiatives in residential aged care facilities.