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Satisfaction with on-site boarding home consultation: a Washington State program
N L Crogan1, A M Dupler, R Short
1College of Nursing, University of Arizona Health Sciences Center, Tucson, Arizona, USA.
Journal of Nursing Care Quality
|October 24, 2001
Summary
A Quality Improvement Consultation (QIC) program helped Washington State boarding homes meet requirements. Participating facilities developed quality improvement (QI) plans, with most reporting satisfaction and finding the consultation beneficial for success.
Area of Science:
- Healthcare Quality Improvement
- Public Health Policy
- Geriatric Care Management
Background:
- Boarding homes provide essential housing and care for vulnerable populations.
- Compliance with statutory requirements is crucial for maintaining operational standards and resident safety.
- A structured program was needed to support boarding home providers in meeting regulatory obligations.
Purpose of the Study:
- To evaluate the implementation and effectiveness of a Quality Improvement Consultation (QIC) program for boarding home providers in Washington State.
- To assess the development and implementation of quality improvement (QI) plans by participating facilities.
- To measure the satisfaction levels of boarding home staff with the QIC program.
Main Methods:
- A Quality Improvement Consultation (QIC) program was introduced to 500 boarding home providers in Washington State.
- 126 (25%) facilities volunteered for on-site visits with QI consultants.
- A 15-item questionnaire assessed satisfaction among administrators, managers, and staff.
Main Results:
- Participating boarding homes successfully developed and implemented QI plans addressing identified issues.
- The majority of participants reported that the consultation was helpful.
- Respondents found the provided information valuable for ensuring facility success and compliance.
Conclusions:
- The QIC program effectively assisted boarding home providers in meeting statutory requirements.
- On-site consultations and QI plan development were positively received by participating facilities.
- The program demonstrated a positive impact on provider confidence and operational success.
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