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Satisfaction with on-site boarding home consultation: a Washington State program
N L Crogan1, A M Dupler, R Short
1College of Nursing, University of Arizona Health Sciences Center, Tucson, Arizona, USA.
Abstract:
A Quality Improvement Consultation (QIC) program was implemented in Washington State to assist boarding home providers (N = 500) to comply with statutory requirements. Boarding homes (n = 126, 25%) volunteering for the on-site visits with state quality improvement (QI) consultants developed and implemented QI plans to address provider-identified issues. Satisfaction with the program was measured with a 15-item questionnaire given to boarding home administrators, managers, and facility staff. Most agreed that the consultation was helpful and provided them with helpful information to ensure their success.
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