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Framework for usability: healthcare professionals and the Internet.

J A Jacko1, A Sears, S J Sorensen

  • 1School of Industrial & Systems Engineering, Georgia Institute of Technology, Atlanta 30332-0205, USA. jacko@isye.gatech.edu

Ergonomics
|November 6, 2001
PubMed
Summary

Healthcare professionals use the Internet for information retrieval, with subjective World-Wide Web (WWW) experiences being key to valuing search enhancements. Usage varies by occupation, highlighting the need for tailored online resources.

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Area of Science:

  • Health Informatics
  • Information Science
  • Medical Education

Background:

  • The Internet is increasingly vital for healthcare information.
  • Understanding healthcare professionals' Internet use is crucial for effective information dissemination.
  • Existing research may not fully capture diverse professional usage patterns.

Purpose of the Study:

  • To empirically characterize Internet usage among various healthcare professionals.
  • To assess healthcare professionals' perceptions of the Internet as an information retrieval tool.
  • To identify factors influencing the perceived value of World-Wide Web (WWW) enhancements.

Main Methods:

  • A custom-designed questionnaire was administered to healthcare professionals.
  • Data collected focused on Internet usage patterns and perceptions.

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  • Statistical analysis was performed to identify differences between occupational groups.

    • Main Results:

    • Significant differences in Internet use and enhancement perceptions were found across healthcare occupations.
    • Subjective user experiences with the World-Wide Web (WWW) were more influential than self-reported knowledge.
    • The study identified key areas for improving WWW usability in healthcare contexts.

    Conclusions:

    • Healthcare professionals' Internet utilization is occupation-dependent.
    • Enhancing WWW search functionality should prioritize user experience.
    • A conceptual framework for healthcare Internet usability is proposed, guiding future research and development.