The case management practices of community mental health nurses: 'Doing the best we can'

This paper reports findings from an investigation into the case management practices of a group of community mental health nurses in metropolitan South Australia. Such practices have received little attention in the Australian literature to date. These nurses collectively organized their clients into four informal groups in order to manage the demands of heavy workloads. The implications of these findings and recommendations for further evaluative investigations into the nature of case management practices are discussed.