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Comparing Web and touch screen transaction log files.

D Nicholas1, P Huntington, P Williams

  • 1The Internet Studies Research Group, Department of Information Science, City University, London, EC1V 0HB, UK. nicky@soi.city.ac.uk

Journal of Medical Internet Research
|November 27, 2001
PubMed
Summary
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Comparing digital health information usage between kiosks and the Internet reveals significant metric differences. User sessions per hour and page penetration show potential for comparable analysis.

Area of Science:

  • Digital Health
  • Human-Computer Interaction
  • Health Informatics

Background:

  • Digital health information is accessible via diverse platforms like the Internet and public kiosks.
  • User session data is recorded in transaction log files across these platforms.
  • Limited research exists on comparing transaction log files from kiosks and the Internet.

Purpose of the Study:

  • To initiate an examination of challenges in comparing kiosk and Internet transaction log files.
  • To identify potential metrics for evaluating user engagement across different digital health platforms.

Main Methods:

  • Comparative analysis of touch screen kiosks and a comparable website.
  • Examination of menu structure, log-file structure, and derived metrics for both platforms.

Related Experiment Videos

Main Results:

  • Substantial differences were observed in metrics generated from kiosk and website user data.
  • Current metrics are largely ineffective for direct comparison of kiosk and website usage.

Conclusions:

  • No single metric effectively compares kiosk and website usage.
  • Number of user sessions per hour and user page penetration are promising metrics for comparison.