Redefining reference in an academic health sciences library: planning for change.

Area of Science:

• Library and Information Science
• Health Sciences Librarianship
• Academic Libraries

Background:

• Information-seeking behaviors are evolving due to technological advancements.
• Reference desk questions at Health Sciences Library showed a changing pattern.
• Existing reference services required reassessment to meet new user needs.

Purpose of the Study:

• To address shifts in reference desk question patterns.
• To reassess how to best meet evolving user information needs.
• To optimize the utilization of librarians' time and expertise.

Main Methods:

• A planning retreat was conducted for reference librarians.
• Librarians analyzed current trends in academic library reference services.
• Clientele needs specific to the Health Sciences Library were evaluated.
• Staff strengths and expertise were considered.

Main Results:

• Identification of technology-induced changes in user information-seeking behavior.
• A comprehensive reassessment of reference service delivery models.
• Development of strategies for redefining reference services.
• Ideas generated for customized client services.

Conclusions:

• Reference services must adapt to technological changes and evolving user behaviors.
• A proactive approach involving staff collaboration is key to redefining reference.
• Customized reference services can enhance client support in health sciences libraries.
• Optimizing librarian time is crucial for effective service delivery.