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Related Experiment Videos

Improving competitiveness through performance-measurement systems.

L J Stewart1, A Lockamy

  • 1Wagner Graduate School of Public Service, New York University, New York City, USA. madisonpr1@aol.com

Healthcare Financial Management : Journal of the Healthcare Financial Management Association
|January 5, 2002
PubMed
Summary
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Healthcare organizations can improve performance by adopting integrated performance-measurement systems, mirroring manufacturing strategies. This approach aligns organizational goals with customer needs in a changing healthcare landscape.

Area of Science:

  • Healthcare Management
  • Organizational Strategy
  • Performance Measurement

Background:

  • Healthcare providers face increasing market deregulation, policy changes, and consumerism, similar to pressures on U.S. manufacturers over the past 30 years.
  • Manufacturers successfully adapted by adopting customer-centric strategies and integrated performance-measurement systems.
  • These external pressures have significantly altered the healthcare arena, necessitating strategic adaptation.

Purpose of the Study:

  • To explore the parallels between manufacturing and healthcare competitive pressures.
  • To propose an integrated performance-measurement model for healthcare organizations.
  • To demonstrate how performance measurement can align healthcare strategy with customer demands.

Main Methods:

Related Experiment Videos

  • Comparative analysis of manufacturing and healthcare sectors.
  • Conceptualization of an integrated performance-measurement model.
  • Literature review on strategic orientation and performance measurement systems.

    • Main Results:

    • Integrated performance-measurement systems were key to manufacturing success.
    • Such systems can help healthcare organizations integrate strategy with environmental demands.
    • Performance measurement encourages focus on mission, vision, and customer requirements.

    Conclusions:

    • Healthcare organizations can achieve high performance by adopting integrated performance-measurement systems.
    • This strategic approach helps align objectives and resource allocation with customer needs.
    • Adapting manufacturing strategies offers a viable path for enhancing healthcare performance.