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Promoting, building and sustaining a regional laboratory network in a changing environment.

J D More1, S K Sengupta, P N Manley

  • 1Pathology Services, Regional Laboratory Outreach Program, Kingston General Hospital, Queen's University Faculty of Health Sciences.

Clinical Leadership & Management Review : the Journal of CLMA
|January 17, 2002
PubMed
Summary

Queen's University's laboratory outreach program enhanced services and cost-effectiveness despite healthcare funding cuts. Reengineering and consolidation were key to managing challenges and improving regional laboratory medicine.

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Area of Science:

  • Laboratory Medicine
  • Healthcare Management
  • Pathology Services

Background:

  • A decade-long laboratory outreach program at Queen's University serves Southeastern Ontario.
  • The program provides reference testing and expertise to rural and urban community hospitals.
  • Publicly funded healthcare cuts in Ontario have significantly impacted laboratory medicine practice.

Purpose of the Study:

  • To discuss the internal and external challenges faced by the outreach program.
  • To detail strategies used to manage these challenges effectively.
  • To demonstrate the maintenance and enhancement of program services.

Main Methods:

  • Analysis of challenges within the regional laboratory outreach program.
  • Implementation of reengineering and consolidation strategies.
  • Focus on maintaining and enhancing service quality and cost-effectiveness.

Main Results:

  • Successful management of internal and external challenges.
  • Continued improvement in the quality of regional laboratory services.
  • Significant increases in cost-effectiveness through strategic changes.

Conclusions:

  • The laboratory outreach program adapted successfully to a changing healthcare environment.
  • Reengineering and consolidation led to enhanced services and cost-effectiveness.
  • The program serves as a model for sustainable laboratory medicine in resource-constrained settings.