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Achieving open access: the road to improved service & satisfaction.
C Boelke1, B Boushon, S Isensee
1Dean Health System, 1808 W. Beltline Highway, Madison, WI 53713, USA. cboelke@mail.weains.com
Medical Group Management Journal
|January 17, 2002
Summary
Open access models improve healthcare delivery by enhancing patient access to care and provider service. This approach benefits both patients and healthcare professionals by streamlining appointments and increasing efficiency.
Area of Science:
- Healthcare Management
- Health Services Research
- Patient Access
Background:
- Healthcare providers face increasing pressure to deliver high-quality care and service.
- Improving patient access to care is a key area of focus in healthcare.
- Traditional access models can create barriers for patients seeking timely appointments.
Purpose of the Study:
- To discuss the concept of open access in healthcare delivery.
- To explore the implementation and benefits of open access models.
- To provide insights from Dean Medical Center's experience with open access.
Main Methods:
- Review of the Institute for Healthcare Improvement's (IHI) Access collaborative definitions.
- Analysis of the work by Mark Murray and Catherine Tantau.
- Case study of Dean Medical Center's open access implementation.
Main Results:
- Open access models can be achieved through specific implementation strategies.
- Benefits include improved patient access and enhanced service quality.
- The approach is applicable to physicians and other clinical professionals.
Conclusions:
- Open access represents a significant shift in healthcare delivery.
- Successful implementation requires understanding the core concepts and benefits.
- This model enhances the patient experience and provider efficiency.