Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Incentivized digital outcomes collection.

S F Isenberg1, C L Davis, C E Adams

  • 1Isenberg Medical Communications, Indiana University School of Medicine, 1400 N Ritter Ave, Suite #221, Indianapolis, IN 46219, USA. sisenberg@good4docs.com

American Journal of Medical Quality : the Official Journal of the American College of Medical Quality
|January 31, 2002
PubMed
Summary
This summary is machine-generated.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Tracking Staphylococcus aureus in the intensive care unit using whole-genome sequencing.

The Journal of hospital infection·2019
Same author

Characterization of Agrobacterium vitis Strains Isolated from Feral Vitis riparia.

Plant disease·2019
Same author

Is there an association between airborne and surface microbes in the critical care environment?

The Journal of hospital infection·2018
Same author

The influence of aquaculture unit proximity on the pattern of Lepeophtheirus salmonis infection of anadromous Salmo trutta populations on the isle of Skye, Scotland.

Journal of fish biology·2018
Same author

Comparison of damage to live v. euthanized Atlantic salmon Salmo salar smolts from passage through an Archimedean screw turbine.

Journal of fish biology·2018
Same author

The effect of foraging and ontogeny on the prevalence and intensity of the invasive parasite Anguillicola crassus in the European eel Anguilla anguilla.

Journal of fish diseases·2017
Same journal

Imaging Actionable Incidental Findings: Communication and Follow Up to Eliminate Preventable Harm.

American journal of medical quality : the official journal of the American College of Medical Quality·2026
Same journal

Using Deming's System of Profound Knowledge to Form Quality Focused Age-Friendly Teams.

American journal of medical quality : the official journal of the American College of Medical Quality·2026
Same journal

Aligning Thrombophilia Testing With Evidence-Based Guidelines: The Impact of Clinical Decision Support Redesign in an Academic Medical Center.

American journal of medical quality : the official journal of the American College of Medical Quality·2026
Same journal

The Interrater Reliability of Cardiac Arrest Video Review: A Pilot Study.

American journal of medical quality : the official journal of the American College of Medical Quality·2026
Same journal

Improving Obstructive Sleep Apnea Screening in Patients With Atrial Fibrillation: Bridging the Gap.

American journal of medical quality : the official journal of the American College of Medical Quality·2026
Same journal

Management Modality of Thoracoabdominal Aortic Aneurysms is Associated with Lower Rates of Follow-Up.

American journal of medical quality : the official journal of the American College of Medical Quality·2026
See all related articles

Digital patient satisfaction surveys using interactive voice response technology are feasible. Incentivized collection in medical offices showed successful implementation, with participation linked to provider engagement in quality improvement.

Area of Science:

  • Health Services Research
  • Health Informatics
  • Patient Experience Measurement

Background:

  • Collecting patient satisfaction data is crucial for quality improvement.
  • Traditional methods can be time-consuming and costly.
  • Digital technologies offer potential for more efficient data collection.

Purpose of the Study:

  • To evaluate the feasibility of using digital methods, specifically the Internet and interactive voice response (IVR) technology, for collecting patient satisfaction outcomes.
  • To assess patient participation rates and identify factors influencing successful implementation.

Main Methods:

  • A study involving 998 patients from 77 physician offices across three pilot projects (QC1, QC2, QC3).
  • Patients received incentives (prepaid phone cards) for completing a 9-item visit rating questionnaire via IVR.

Related Experiment Videos

  • Data collected focused on patient access and physician attributes, contributing to an overall satisfaction score.

    • Main Results:

    • Patient activation rates varied across pilot projects, ranging from 12.8% to 34.8%.
    • The study demonstrated successful implementation of incentivized digital outcomes collection in community-based medical and surgical offices.
    • Higher patient activation correlated with provider participation in quality improvement programs.

    Conclusions:

    • Incentivized digital patient satisfaction data collection via IVR is feasible and effective in multisite settings.
    • Project Quality Card and Practice Improvement Program facilitate user-friendly, real-time data collection.
    • Provider engagement and increased contact frequency enhance patient participation in data collection initiatives.