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Related Experiment Videos

Will claims workers dislike a computerized fraud detector?

Robert B Smith1

  • 1University of California, Santa Barbara, USA.

Evaluation Review
|February 14, 2002
PubMed
Summary

Implementing new computer systems like the computerized fraud detector (CFRD) and Millennium 2000 (M2K) can negatively impact employee attitudes toward fraud detection technology. The more systems introduced, the less favorable employee attitudes become.

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Area of Science:

  • Information Systems
  • Organizational Behavior
  • Computer Science

Background:

  • Automobile insurance fraud detection relies on technology.
  • Employee attitudes are crucial for technology adoption.
  • The impact of multiple new systems on employee perception is understudied.

Purpose of the Study:

  • To evaluate employee attitudes toward a computerized fraud detector (CFRD).
  • To assess the influence of implementing one or two new computer systems (CFRD and Millennium 2000) on employee perceptions.
  • To identify factors affecting employee acceptance of fraud detection technology.

Main Methods:

  • Pilot study comparing offices with different system implementations.
  • Utilized hierarchical linear models for data analysis.
  • Observed and recorded system installations across matched offices.

Main Results:

  • Offices with both CFRD and M2K exhibited the most unfavorable employee attitudes.
  • Offices with a single system showed less negative attitudes compared to dual-system offices.
  • Higher-ranking employees and those resistant to innovation reported more negative attitudes.

Conclusions:

  • Implementing multiple computer systems concurrently can lead to significant negative employee attitudes toward fraud detection technology.
  • Individual system implementation may have minor negative effects, but the combined impact is more pronounced.
  • Understanding employee characteristics is key to managing technology adoption in fraud detection.

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