Making good better: approaches to evaluating the quality of programs and services

While most agencies know that they should be evaluating the quality of the programs and services they provide, including Medicare education, often they don't know how or why they should do that. In this brief we explore the topics of quality assurance and program evaluation, including their similarities and differences, why they're important, why staff often react unfavorably to them, and how you can go about achieving quality in your programs and services.