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Measuring job satisfaction in residential aged care
Shu-Chiung Chou1, Duncan P Boldy, Andy H Lee
1School of Public Health, Curtin University of Technology, Curtin University of Technology, Perth, Western Australia, Australia.
Summary
Staff satisfaction is crucial for quality in aged care. A modified Measure of Job Satisfaction (MJS) instrument was found to be reliable and valid for assessing this in residential aged care facilities.
Area of Science:
- Gerontology
- Healthcare Management
- Psychometrics
Background:
- Staff satisfaction significantly impacts service quality and resident well-being in residential aged care.
- A validated tool is essential for measuring staff satisfaction in this specific setting due to close staff-resident relationships.
Purpose of the Study:
- To evaluate the factor structure, reliability, and validity of the Measure of Job Satisfaction (MJS) within residential aged care facilities.
Main Methods:
- Cross-sectional survey design with stratified random sampling of 70 aged care facilities in Western Australia.
- Exploratory and confirmatory factor analyses were employed to assess the MJS.
- 983 staff members participated, representing diverse roles within the facilities.
Main Results:
- A 22-item, five-factor measurement model for staff satisfaction was established.
- The instrument demonstrated high reliability, with Cronbach's alpha values ranging from 0.86 to 0.95.
- Satisfactory convergent and discriminant validity were confirmed.
Conclusions:
- The modified Measure of Job Satisfaction (MJS) is a psychometrically sound and dependable tool for assessing staff satisfaction in residential aged care.
- This validated instrument supports efforts to improve staff well-being and, consequently, resident care quality.