Related Experiment Video
Updated: Oct 2, 2026

06:57
Modeling Verbal Behavior Deficits with the Stimulus Control Ratio Equation, SCoRE
Published on: May 14, 2019
Verbal abuse
Abstract:
The Health and Safety Executive includes verbal abuse in its definition of work-related violence (HSE 1997). Verbal abuse is 'any remark made to or about a client which may reasonably be perceived to be demeaning, disrespectful, humiliating, intimidating, racist, sexist, homophobic, ageist or blasphemous'. Examples include making sarcastic remarks, using a condescending tone of voice or using excessive and unwanted familiarity (UKCC 1999).
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Telephone Orders
Here's an overview of each type:
Telephone Orders

