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Related Experiment Videos

Consumer satisfaction and incarceration after treatment.

J A Pandiani1, S M Banks, L M Schacht

  • 1Vermont Department of Developmental & Mental Health Services, Waterbury 05671-1601, USA. jpandiani@ddmhs.state.vt.us

Administration and Policy in Mental Health
|April 10, 2002
PubMed
Summary

Consumer satisfaction with mental health services is linked to lower rates of incarceration post-treatment. This finding supports using consumer satisfaction as a key performance indicator for community mental health programs.

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Area of Science:

  • Public Health
  • Mental Health Services Research
  • Health Services Administration

Background:

  • Consumer satisfaction is a growing metric for evaluating community mental health programs.
  • The link between consumer satisfaction and treatment outcomes requires further investigation.
  • Previous research has not fully explored the relationship between service satisfaction and subsequent incarceration.

Purpose of the Study:

  • To assess the relationship between consumer evaluation of community mental health services and incarceration rates after treatment.
  • To determine if consumer satisfaction predicts reduced incarceration in a statewide system of care.
  • To contribute empirical data on the utility of consumer satisfaction as a performance measure.

Main Methods:

  • Analysis of data from a statewide system of care.

Related Experiment Videos

  • Assessment of consumer evaluations of community mental health services.
  • Correlation of service satisfaction levels with post-treatment incarceration data.

    • Main Results:

    • A significant relationship was found between consumer satisfaction and incarceration after treatment.
    • Consumers reporting higher satisfaction with services exhibited lower rates of incarceration.
    • The findings suggest a protective effect of satisfaction on recidivism.

    Conclusions:

    • Self-reported consumer satisfaction is a valid and valuable measure of community mental health program performance.
    • Improving consumer satisfaction may lead to better treatment outcomes, including reduced incarceration.
    • Further research should explore the mechanisms underlying this relationship.